Facility Management Software
Facility Management
Built for Real-Time Execution
The Facility Management module in GLOREK One helps teams create, assign, track and close work orders, monitor SLAs, manage technicians, attach proof, and keep complete maintenance history — across one site or hundreds of locations.
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Everything Your Operations Team Needs
The Facility Management module in GLOREK One streamlines your day-to-day maintenance operations with real-time work order execution and complete visibility. From request creation to closure, every task is tracked, assigned, and completed with full accountability.
Facility Management Features Included
Everything you need to manage work orders, technicians, SLAs, and assets from one system.
Dashboard
A quick overview of everything happening in the system — open work orders, pending tasks, and recent activity in one screen.
Client Orders
All client service requests and orders appear here. You can track them, manage updates, and move them forward smoothly.
My Work Orders
This section is for technicians and teams to see their assigned jobs. They can update progress, complete tasks, and attach proof if needed.
FM Assets
Keep a record of facility assets like AC units, generators, elevators, and more. Useful for checking asset details and basic tracking.
How the Workflow Works
A clear, standardized process that every team can follow
STEP 01
Request Logged
A service request is created from client, tenant, or internal team.
STEP 02
Approval & SLA
SLA timers begin. Approvals apply for certain work types.
STEP 03
Execution
Technician executes the job and records notes, photos and materials.
STEP 04
Closure
Work order is closed with proof and stored for audit & reporting.
KPIs You Can Track
Measure reliability, performance, and service quality across teams and sites
SLA Compliance %
Measure response and resolution performance.
Work Order Backlog
Track pending requests and optimize resources.
First-Time Fix Rate
Reduce repeat visits and improve quality.
Cost per Work Order
Track costs and optimize maintenance budgets.
Approvals & Controls
Monitor closures per technician and team.
Multi-Site Operations
Identify problem areas and prevent rework.
Benefits for Your Enterprise
Faster operations, fewer escalations, cleaner audits — and better customer experience
Operational Speed
- Faster job assignment and execution
- Reduced manual follow-ups
- Standardized processes
- Better workload control
Compliance & Proof
- Audit-ready work logs
- Attachments and completion proof
- Approval accountability
- Exportable reporting
Customer Satisfaction
- SLA-driven service performance
- Faster issue resolution
- Clear communication trail
- Fewer repeat problems
Visibility & Control
- Site-wise reporting for leadership
- Technician performance KPIs
- SLA breach alerts
- Full operational transparency
Let’s align your operations with a reliable strategy.
Speak with Glorek to plan, deploy, and deliver safely — with scalable support across KSA and the UAE.
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